Optimized, automated ITIL service management helps reduce costs and service disruptions

We implement IBM® Control Desk unified IT asset and service management software which provides a common control center for managing business processes for both digital and physical assets. 

This IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools.

Choose the delivery model: on premise, SaaS – Cloud (software as a service) or VM image. Then seamlessly change the delivery model as your business needs evolve.

IBM Control Desk is offered as both an on-premise and SaaS solution. It features:

  • Service request management to help ensure an efficient service desk and knowledge database for handling service requests and managing problems or incidents.
  • Change, configuration and release management providing advanced impact analysis and automated change procedures to reduce risk and ensure integrity of services.
  • IT asset lifecycle management for full asset lifecycle management of IT hardware and software license compliance capabilities.
  • A Service catalog that gives end users an interface for self-help to eliminate calls to service desk agents.
  • Support for service providers supplying service support and service delivery capabilities for multiple customers in a single deployed instance.